Omega3Store.co.uk Information

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About Us
Omega3Store.co.uk are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.

Our contact details:
Healthy and Essential Ltd
Albert Square, Fleetwood, Lancashire FY7 6DH
Tel: 08700 53 6000
Fax: 08700 53 6001

Hours available via phone: Monday to Friday, 9.15am to 5.15pm.
Visitors by appointment only please.

Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept Visa and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Shipping And Handling
A single carriage charge of £2.50 will be applied on each order placed via this website. This is to cover postage, packing and delivery to any address within the United Kingdom. We are currently unable to deliver to any areas outside of this.

Delivery Schedule
Your parcel will be sent by First Class Post by the Royal Mail. Please expect delivery within 5-7 working days.

Back Orders
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges
For orders made from the UK 17.5% VAT is added.

Credit Card Security
When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Guarantee
We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee.

Reaching Us
If you need to reach us, please email us using the link on the store page, alternatively, you can reach us at: Healthy and Essential Ltd, Albert Square, Fleetwood, Lancashire FY7 6DH. Tel: 08700 53 6000, Fax: 08700 53 6001.

Privacy Policy
Omega3Store.co.uk do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposesData collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes

Returns Policy
If you have any reason to return your products, please contact our customer service department.
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

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Omega 3 Store, Albert Square, Fleetwood, Lancashire, FY7 6DH, UK
Tel: 08700 53 6000 | Fax: 08700 53 6001 | sales@omega3store.co.uk